Briarcliffe Blogs

The Importance of a Medical Office Manager

March 7, 2014 General 0 Comments

The Importance of a Medical Office ManagerHaving the relevant skills necessary to manage a medical office is crucial to getting a job in the health care field. As a medical office manager, you will be responsible for making sure that the practice you work for runs efficiently. You're the key person that both patients and doctors will rely on, so it is necessary to have a strong administrative background and be extremely organized.

Office Responsibilities

A medical office manager is accountable for:

  • Patient scheduling and referrals
  • Medical billing and insurance claim submissions
  • Maintaining a patient database
  • Supervising front desk staff
  • Scheduling surgical procedures and operating rooms
  • Coordinating doctors' calendars

Medical Coding and Filing

Paper work is an important part of any office, and the medical office manager plays a governing role in making sure that all the necessary forms and reports are organized and readily available. Each patient has to have personal information, insurance forms and payment plans on file, all of which need to be updated as needed.

A particularly important aspect of medical paper work is coding insurance forms for all patients. These time-consuming forms must be accurate because insurance companies will sometimes delay payments to a practice if a code is missing or some patient information is left out.

In an increasingly technology-driven world, many patient files are being converted from paper to digital documentation. Managers will need to play a part, at least in a supervisory role, during this transition.

Patience Is Key

As a supervisor, it's vital to be extremely patient and to work well in an environment that may be very busy and stressful. Medical offices are filled with patients of different ages, backgrounds and illnesses. You may need to help people fill out insurance forms and repeatedly explain to them how their respective policies work. Another common issue to address is that doctors invariably get behind in their schedules, which can lead to crowded waiting rooms full of upset patients. You also might be called upon to answer phones and help with scheduling or referrals if the front office staff become overwhelmed. A supervisor must be diplomatic in dealing with all types of people in a medical office: the doctors, the patients and the staff.

A medical office manager needs to be a versatile, adaptable supervisor who is ready to step in to help a number of different people in the office. Organization and prioritization are important attributes in a position that can offer a myriad of challenges, sometimes all at once. Whether it's a patient, doctor or staff member in need, the manager is responsible for coming to their aid and keeping the office running as smoothly as possible.

Photo credit: Stock.xchng.


What do you think?




Terms and Conditions

By providing your mobile number, you agree to receive text messages from Briarcliffe College via its mobile text message provider.  You may opt out of receiving messages by texting the word STOP to 94576, or simply reply with the word STOP to any text message you receive from Briarcliffe College.

While CEC or its mobile text message provider will not charge end users for receiving/responding to promotional messages, depending on the terms of your mobile phone plan, you may incur a cost from your mobile service carrier to receive and respond to any promotional text messages (standard messaging and data rates/fees and other charges may apply).  Charges will appear on your mobile phone bill or will be deducted from pre-paid amounts.  Current participating/supported carriers are: Alltel, AT&T, Boost, Cellcom, Cellular One, Cellular South, Cincinnati Bell, Cricket, Element Wireless, Golden State Cellular, iWireless, Metro PCS, Nextel, nTelos, Plateau Wireless, Sprint, T-Mobile, US Cellular, Verizon Wireless, Viaero Wireless, Virgin, and more.